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Personal Data Protection (Act.2010) Notice
FA Controls Sdn Bhd and EPCO Precision Sdn Bhd are committed and duty bound to protect our customers and staff’s personal data and information in strict accordance with the requirements of the Personal Data Protection Act, Malaysia, 2010 (PDPA).
Please read this Notice carefully as it contains important information about how your personal data is processed and used.
1- Personal Data Collection
Personal data collected from all sources, including information provided by individuals, from third parties and in the public domain, comply to PDPA Act 2010. Any individual information (including sensitive personal data) is the ‘Data subject’ and may be released and continue to be released from time to time, for our healthcare services or health-related services enquiry. Data may also be used for our promotional activities, business relations and/or for administrative purposes in compliance with the prevailing Malaysian laws.
It is obligatory that individuals provide us with their personal data. If one fails to supply us with their personal data, FA Controls Sdn Bhd and EPCO Precision Sdn Bhd will not be able to serve or assist any individual.
2- Personal Data Details
Personal information may include, name, NRIC number, contact details, occupation, age, gender, address and other relevant information.
3- Personal obligatory information
Personal information is collected and further processed byFA Controls Sdn Bhd and EPCO Precision Sdn Bhd as required or permitted by Malaysian laws. This is to give effect to one’s request for proper related service, which includes the following:
a. Process required services,
b. Administer and communicate in relation to our services and/or events,
c. Facilitate participation in future services,
d. Assess credit worthiness and authentication of customers and suppliers,
g. Administer and give effect to commercial transaction.
h. Process any monies due to individual,
i. Contact individuals regarding FA Controls Sdn Bhd's and EPCO Precision Sdn Bhd's products, services, upcoming events, promotions, advertising, marketing and commercial materials which are of interest to individuals,
j. Ensure that the content from FA Controls Sdn Bhd's and EPCO Precision Sdn Bhd's website are presented in the most effective manner for the individual, and/or electronic devices,
k. Furnishing FA Controls Sdn Bhd and EPCO Precision Sdn Bhd details of individual visitors for screening purposes,
l. Utilizing such information for purposes of debt recovery in the event of any monies due and owing from individual and/or companies.
FA Controls Sdn Bhd and/or EPCO Precision Sdn Bhd may, from time to time request for certain other personal information that may be relevant for the purpose of providing our services to the individual.
4- Personal Data Disclosure
Personal data may be disclosed to the following relevant parties in accordance with PDPA guidelines:
a. Government and non government agencies, local authorities
b. Debt collection authorities and agencies in the event of any payment default
c. To parties required by law, court, regulator or legally authorized parties
d To parties permitted under the laws of Malaysia
e. Any authorized person which FA Controls Sdn Bhd and/or EPCO Precision Sdn Bhd may deem necessary
Data held by FA Controls Sdn Bhd and EPCO Precision Sdn Bhd will be kept confidential and disclose of data to unaffiliated third parties shall only be released after the individual consent.
5- Access and Update of Personal Data
FA Controls Sdn Bhd and EPCO Precision Sdn Bhd shall ensure that the personal data are accurate, and complete. Individuals need to update changes in their personal data to FA Controls Sdn Bhd and EPCO Precision Sdn Bhd's data protection officer to make the necessary changes.
Individuals have the right to access their personal data but need to request for access to FA Controls Sdn Bhd in writing. FA Controls Sdn Bhd shall verify before the request is fulfilled in accordance with the PDPA. A Fee shall be charged as provided under Regulation of Personal Data Protection Act for processing the request for access.
FA Controls Sdn Bhd and/or EPCO Precision Sdn Bhd may refuse the request to access or make a correction in accordance with PDPA subject to other operating laws. Data shall be retained for a said duration in accordance to prevailing laws of Malaysia.
Contact our office for any enquiries , complains, access to data, make changes or to stop processing individual personal data.
Contact Details:
FA Controls Sdn Bhd
EPCO Precision Sdn Bhd
(Registered Office)
No. 6, Jalan TPK 1/6 Seksyen 1,
Taman Perindustrian Kinrara,
47180 Puchong,
Selangor , Malaysia.
Tel : +60-3-8070 8866
Fax : +60-3-8070 8899
Yours sincerely,
The Management
## Chat Assistant on Our Websites
Our websites (including chat.fa.com.my, fa.com.my and catalog.fa.com.my) include a chat assistant that answers questions about our products and services.
**What we collect**
- The messages you type and the replies the assistant gives.
- The web page you started the chat from.
- Which product links and WhatsApp buttons you click in the chat.
- Any name, company name, phone number or email address you choose to type into the chat.
We do not ask for your NRIC number or other sensitive personal data in the chat. Please do not enter it.
**Why we collect it**
- To answer your enquiry.
- To let our sales team follow up with you when you share your contact details or contact us through WhatsApp.
- To review conversations and improve the assistant's answers.
**Third parties that process your messages**
- To generate each reply, your messages are sent to OpenAI, the provider of the AI model used by the assistant. OpenAI may process this data outside Malaysia.
- The chat service is hosted by our web hosting provider, Exabytes.
- When you click a WhatsApp button, your conversation continues on WhatsApp, and WhatsApp's own privacy policy applies.
**Cookies and browser storage**
The chat assistant uses a cookie or your browser's storage only to keep track of your current conversation. It is not used for advertising or to track you on other websites.
**How long we keep it**
Chat records and contact details shared in the chat are kept until you ask us to delete them.
**Deleting your chat records or stopping follow-up**
Email jacky.lim@fa.com.my or customer.service@fa.com.my. Tell us the approximate date of your chat and the name, company or contact details you gave, so we can find your records. We will delete them and stop any follow-up.
